SynerG Software

• "Leverage existing technology and make it immediately more valuable.
  - Very small cost of deployment
  - Very high current pain
  - Very high financial return
  Work with applications that are installed today. Extend their life and enhance existing IT infrastructure."
  

• "We knew we had the basic infrastructure in place -- we just needed to operate more efficiently and provide our employees the single integrated application they needed to provide the best customer service and effectively sell our cruises."
  Chief Marketing Officer - Cruise West

• "SynerG has brought strong technology to the market that will more than hold its own against competitive offerings."
  

• “SynerG has such a huge value proposition for the contact center by being able to pull everything into one user interface and in allowing the contact center to make the changes to the application”
  Claudia Lowman - Senior Director, Customer Support at Real Networks

• “SynerG is taking on one of the critical business areas -- call center management -- and creating one, great interface for those poor folks who have in the past had to deal with many, especially after acquisitions or mergers. Having presided over myriad “consolidations” of companies, people, processes, and systems, this solution could become a godsend for lots of CIOs and businesses.”
  Ingvar Petursson, former CIO/CTO, AT&T Wireless, Corbis, Regence

• "Clearly one of the biggest problems is getting the data to the user. [This is part of an important trend,] allowing IT to maintain control of connecting to data sources and the business units to build the UI and business rules."
  
  

• “SynerG was very flexible by working within our resource constraints and delivering a pricing model and timeframe that worked for us.”
  Patricia Peterson - Program Manager, Port of Tacoma

• "SynerG is implemented through a consultative process that takes no more than three months.... The result – a self-service, malleable solution that can be modified without programming – is unique."
  
  

• "Within three months, SynerG assisted us in defining the requirements and deploying an integrated and consolidated view of all necessary reservation information”
  Al Petrone - Cruise West

• "SynerG Contact Center targets a familiar pain point -- one that all agent desktop apps have tried in various ways to address: the difficulty of accessing and integrating data from a company's back end so that agents in the contact center can answer questions as quickly as possible."
  

Solutions

• Contact Center
• Sales and Marketing Center
• Business Dashboards