Travel, Hospitality and Gaming
As an executive operating one or multiple hotels, resorts, casinos, cruise lines, travel groups or entertainment venues, you know that establishing and building customer loyalty impacts all aspects of your business. In the end, your success is determined by your ability to understand your customer, establish loyalty and the amount of revenue you generate per customer.
The travel, hospitality and gaming industries have experienced both rapid growth and consolidation. Each brings its own set of challenges. Rapid growth challenges your team to provide quality customer service with anincreasing customer base to manage and new products and services to up-sell. While consolidation challenges your team and operations with multiple systems that manage the same information – making it difficult to view complete and accurate information about a customer across disconnected systems – impacting your level of customer service and ultimately impacting your bottom-line.
SynerG is helping companies just like you solve the following challenges:
Cruise Lines
- Consolidate legacy system silos into a unified view
- Improve user interface for older applications
- Provide contact center agents the ability to manage cruise availability, cabin inventory, itineries, excursion descriptions and availability, ship layouts and facilities.
- Effectively market cruise excursions and marketing promotions to increase up-sell opportunites.
- Enable agents to reduce average call times and increase revenue per call.
- Provide a self-service e-commerce portal for travel partners, an online reservation systems, and a simplified view into inventory.
- Provide real-time and accurate information
Hospitality
- Consolidate multiple reservation systems into a unified view
- Provide contact center agents and front desk staff the ability to treat VIP guest with the respect they deserve – regardless of the property they call or visit.
- Have complete and accurate property inventory and promotions available to provide the best customer service.
- Effectively market on-property services such as spa, entertainment, restaurants and sport activities – increasing up-sell opportunitiesthat can translate to millions of dollars.
Gaming
- Create a unified agent desktop for your contact center
- Distinguish VIP customers from first-time callers
- Have complete and accurate property inventory and promotions available to provide the best customer service.
- Give your agents the application they need to provide quality customer services and increase revenue per customer.
- Reduce call times and handle more customers per agent.
- Retain existing and acquired system to contain cost.
- Provide the front desk a unified view of your customers’ preferences, spending,and casino profile by allowing thefrontdeskstafftoaccessthePMSandawiderangeofotherLOBsystemsanddatasources.
- Consolidate your CMS and have a complete and accurate view of your loyal customers and ensure that complete view is unified with your Contact Center agent desktop and CRM.
Contact Us
Why wait to give your employees the solutions they need to be successful in their job. For more information, contact us at
sales@synerg.com or 425-818-9081.