Turn every customer into a loyal customer!
Your contact center can be the most important customer touch point for your business today. Service quality issues can not only lead your customers to the competition, but negative customer experiences can linger for months and impact potential new business.
SynerG Contact Center is the first business mashup solution in the market to deliver your contact center agents a single, fully functional application that combines information from all your disparate business applications. Your agents no longer need to work across multiple applications (ERP, CRM, Order Management, Billing, etc) to interact with relevant information. Instead, they can work intelligently with a customizable universal agent desktop.
Let your agents take their minds off of learning and accessing multiple applications and focus on simplifying the process so they can provide a perfect customer experience every time.
Empower your agents to work smarter and faster!
- Unified agent desktop application
- Interact easily with relevant multi-channel information
- Intelligent view of the customer
- Respond rapidly with better accuracy
- Eliminate duplicate data entry
- Single sign-on
- Search easily across all integrated solutions
Start growing profits and reduce operational cost – today!
As a contact center executive, improving agent satisfaction and productivity is not the only concern you have. You are constantly under pressure to increase contact center metrics while reducing cost.
At SynerG, we are focused on working with you to identify areas of your business where you can achieve a quick return-on-investment.
Our simplified integration leverages your existing applications regardless of where they are located (web, desktop, enterprise application, etc.) and requires minimal time from your IT resources.
Most importantly – Our initial implementation is within 3 months and we expect you to see ROI in 12 months or less.
Contact Us
Why wait to give your agents the solution they need to be successful in their job. Improve your level of customer service
and increase the value your contact center can contribute to your companies overall growth.
For more information, contact us at sales@synerg.com or 425-818-9081.
Click here for SynerG Contact Center Data Sheet