Delivering clear value to your customer
As a telecommunications executive, you are challenged with dealing with legacy technology and disparate
systems that significantly cripples your business operations. Your business is plagued with a large number of M&A activities
that further complicates the operating environment. Competition is tough in today's market and your customers expect newer product and
services at a reduced prices.
SynerG's unified business application correlates
customer profile with usage and other behavioral patterns into a single unified view irrespective of where the information resides.
You can better understand your customer interaction patterns, simplify and streamline order processing
workflows when dealing different product catalogs, devices and rate plans/offers, greatly improving customer experience and reducing errors.
SynerG dashboards gives you real-time access to understanding activity across all your order and service channels delivering
intelligence about every customer touchpoint.
Understanding which customers bring the greatest value to you will enable you to personalize their experience and target
cross-sell, up-sell, offers, and services.
SynerG gives you the technology to create solutions that fit your specific needs, that is fast to deploy,
quick to change and with little dependency on IT enabling your business to respond quickly to competitor activities/ market trends
SynerG delivers:
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Unified customer view. Your employees get a streamlined view of your customer in one
simple user interface that consolidates access to your multiple CRM, order management, product and billing and POS systems.
Business users at every customer touch point, contact center agents, retail store clerks, marketing and sales now have complete and accurate of the customer,
current promotions, products and services to provide better service and targeted sales activities that increase
your revenue performance.
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Increased revenue. Increase up-sell and cross-sell both at the retail store and contact center by providing
real-time access to customer profile and offer matching. Target marketing promotions based on customer interests to
increase up-sell opportunities by giving your sales team the ability to effectively manage a myriad of different
products and sales programs.
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Improved customer service operations. Provide the best service for your customers by having complete and accurate
customer data. SynerG's unified agent application simplifies and streamlines agent workflows, enabling them to shorten call times, handle
more customers provide better service.
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Self-Service Portals. Self-service e-commerce portal for partners, vendors and customers to
manage profiles, billing and troubleshooting.