Turn every customer into a loyal customer and increase your revenue!
Your contact center can be the most important customer touch point for your business
today. Service quality issues not only lead your customers to the competition,
but negative customer experiences can linger for months and impact new business.
One Unified UI for all your Contact Center Applications
SynerG provides a single intelligent unified user interface that ties together all your applications tailored
to the specific job needs of particular groups of Call Center users. Your agents no longer need to work across multiple applications
(ERP, CRM, Order Management, Billing, etc) to interact with relevant information. This ‘single pane of glass’ provides access to all
relevant data and streamlines contact center workflows across any number of in-house, hosted or SaaS, new or legacy
corporate applications. Instead of multiple applications users learn just one - this simplifies the user experience,
boosts call and wrap-up productivity, maximizes first call resolution, increases customer and employee satisfaction,
enables transitions from service to sales, minimizes on-boarding, training, service and support – all benefits that deliver
substantial ROI!
Start growing profits and reduce operational costs – today!
As a contact center executive, improving agent satisfaction and productivity is
not the only concern you have. You are constantly under pressure to increase revenue
and contact center metrics while reducing cost. At SynerG, we are focused on working
with you to identify areas of your business where you can achieve a quick return-on-investment.
We deliver the relevant customer information not only for efficient service, but
also to turn the touch point to effectively sell, cross-sell or up-sell.
Let your agents take their minds off of learning and accessing multiple
applications and focus on customer service, grow revenue and provide the perfect customer experience every time.
“SynerG Contact Center targets a familiar pain point…the difficulty of accessing
and integrating data from a company's back end so that agents in the contact center
can answer questions as quickly as possible.”
CRM Buyer, 3/31/08
SynerG delivers compelling economics:
- Drives operational cost savings
- Lowers average call handle times and agent training times
- Boosts revenue creation and preservation
- Fast and low-cost implementation
- Low impact on IT resources
Most importantly – we expect you to see ROI in 12 months or less.
Technology wise, SynerG is a more permananent and better alternative to contact center unified agent desktop technologies that provide integration
via UI screen scraping.
The solution offers the next-generation intelligent business user interface delivering a more comprehensive higher business
value solution in the same timeframe and cost and with a lower risk of implementation failures and ongoing maintenance. The technology
further compliments IT initiatives surrounding application and infrastructure modernization making it a strategic investment.
Real-World Applications
- Unfied Agent Desktop Delivers agents with a single unified user
interface to access all customer related information irrespective of which application stores the data.
The solution can further be easily optimized to fit the needs of the business to address the specific pain points of the
contact center - whether it is to boost productivity, reduce training time, gain quick access to information to reduce call times/
increase customer satisfaction, turn the contact center into a sales center, or all of the above. - benefits that deliver substantial
ROI!
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Agent On-Boarding Simplifies agent management process via a “single-pane
of glass” to manage all on-boarding, on-going changes, and off-boarding of agents.
SynerG automates the process of agent setup across the different applications from
a single agent profile. This streamlines the workflow for agent management, facilities
automation of approvals for profile changes, minimizes the lead time to set up an
agent, reduces errors during agent setup and minimizes agent down time based on
wrong skills or routing setup.
- Consolidated Support Desk A single unified application for your
internal or external support desk operations to manage profiles, cases and access
to all the relevant enterprise information. The result is a consolidated view of
support desk caller profiles. product/purchase, intelligence based on nature of
the call that not only streamlines support desk operations and provides option of
self-service, but further assists external support desks to open the channel for
revenue generation by providing customer intelligence on buyer behavior, product/purchase
history and recommendations for cross-sell and upsell.
Find out more
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DataSheet